TERMS AND CONDITIONS
Introduction
Website www.military-spareparts.com is an e-commerce online shop selling products and services via the Internet (hereafter called e-shop or website) created and operated by the company CHATZIKIRIAKOS ATH. KONSTANTINOS, with headquarters 153 Konstantinos Karamanlis str, Ionia Thessaloniki and is legally represented, with VAT 128944480 Tax Office Ionia, e-mail for communication: [email protected], e-shop telephone number: +302314019629 (hereafter for brevity purposes called the COMPANY).
The terms and conditions below will apply to the use of the e-shop under the trademark Military - Spareparts in the e-mail address: [email protected] Any user who enters and makes transactions or uses the e-shop services (hereafter for brevity purposes called "visitor" and / or "user" or "customer" depending on whether he is just visiting the shop or also places an order and sells products and services) is considered that he consents and accepts implicitly the terms outlined here, with no exception. If a user does not agree with these terms, then in his/her own responsibility must abstain from the visit, the use of the website as well as any transaction or use of the e-shop services.
General Terms
The COMPANY reserves the right to modify or revise the terms and conditions of use and transactions from the e-shop freely, whenever it considers it necessary and undertakes the obligation to inform consumers about any change through the pages of this e-shop. The contracts through the e-shop are compiled in the Greek language.
Supplied information & Products
The COMPANY is committed about the accuracy, truth, and completeness of the information provided in the e-shop regarding the identity of the COMPANY as well as the supplied transactions via the e-shop. The company, in good faith, is not responsible for and is not bound by electronic data entries made by mistake/inadvertently in common experience and is entitled to correct them whenever it perceives their existence.
Limited liability
The COMPANY in the context of its transactions via the e-shop is not liable and will not be liable for compensation for any possible damage or loss resulting from the cancellation of orders, from non-execution or from delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the e-shop, but updates the customer interested on the basis of the kept data about the availability or not and in the event of a change of this information, undertakes the obligation to inform the customers in good time about the unavailability and in this case, has no further responsibility. The e-shop provides content (i.e. information, names, photos, illustrations), products and services available via the website "exactly as they are".
In no case is the Company liable civically or criminally for any damages (whether positive, special or consequential, which indicatively and not restrictively, alternatively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that a visitor to the e-shop or a third party might face for a reason connected with the operation or not and/or use of the website and/or inability to provide services and/or products and/or information provided by him and/or any possible not allowed interventions of third-party in products and/or services and/or information provided through it.
Intellectual Property Rights
All the content of the e-shop, including distinctive titles, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected by the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has been licensed for its own needs exclusively and for the operation of the e-shop. Any copy, transfer or creation of work production based on this content or misleading the public about the true provider of the e-shop is forbidden. Reproduction, republication, upload, announcement, dissemination or transmission or any other use of the content in any way or as means for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other intellectual property holder. The names, images, logos and distinctive features listed and describing the e-shop under the Military-Spareparts trademark or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively and are protected by the relevant laws about trademarks. Their use in the e-shop does not in any way give permission or the right to be used by third parties.
User responsibilities
The user/customer agrees to use the services, information, and data of the e-shop according to the law and on the basis of the rules of good faith and transaction ethics. He is obligated not to use the e-shop with the Military-Spareparts trademark for: 1. sending, publishing, sending by e-mail or transmitting with other ways any content that is illegal for any reason, causes illegal insult and harm to the COMPANY or to any third party or offends the confidentiality or any person’s private information 2. sending, publishing, sending by e-mail or transmitting with other ways any content that offends fair practice, social values, underage etc 3. sending, publishing, sending by e-mail or transmitting with other ways any content for which the users have no right of transmission under the law or current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of work relations or covered by confidentiality agreements), 4. sending, publishing, sending by e-mail or transmitting with other ways any content that violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind 5. sending, publishing, sending by e-mail or transmitting with other ways any material containing software viruses or any other codes, files or programs designed in order to interrupt, cause damage, destroy the equipment for the operation of any software or computer hardware, 6. deliberate or unintentional violation of applicable laws or regulations, 7. harassment of third parties in any way; 8. collection or storage of personal data relating to other users.
Restricted license
Www.military-spareparts under the terms and conditions set herein and all applicable laws and regulations grants you a non-exclusive, non-transferable, personal, limited right to access, use and present this website and its content data. This license is not a transfer of title to the website and its data and is subject to the following restrictions: (1) in all copies of the website and its data you must keep, all notices regarding intellectual rights and other proprietary rights and (2) you cannot modify the website and its data in any way or reproduce or publicly display, or distribute or otherwise use the website and its data for any public or commercial purpose unless otherwise permitted herein.
Links on website www.military-spareparts.com
The links included in the e-shop lead to pages of the shop or, in some cases, lead the user to move from it (e-shop) to third-party websites, businesses, etc. These related websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links to its e-shop only to facilitate the use of the e-shop, their use is not mandatory for the visitor/customer and the fact that they are included in the e-shop does not imply that the COMPANY approves or accepts their content.
Personal Data Protection
The COMPANY created this website for the sole purpose of serving its customers. Website www.military-spareparts is simple and user-friendly while it is designed to meet the specific needs of each user. In order to achieve the best service for you, it is important that you, our client, understands that you must provide us with specific information regarding the handling of your order and which are protected by us.
This Statement for the Protection of Personal Data and the Terms and Conditions of Use of this website, attached to it, describe the method of collecting data from website www.military-spareparts.com, the use of this data by us and the terms and conditions of use of this website. This Statement for the Protection of Personal Data refers exclusively to your personal data that you provide to us during your orders on this website.
What is Personal Data?
Personal data is information that identifies you directly or indirectly. Indirectly means along with other information, such as your name, postal address, email address and phone number, or a unique device ID number.
In general
The information that has been voluntarily provided by the users of the mentioned website is used by www.military-spareparts.com so that its users will have direct and effective communication with the store, in order to provide them with answers to specific questions that they ask and finally and also for their service and the execution of their orders. The information that www.military-spareparts.com collects via the website, aims to measure the number of visitors, to define customer requirements for more products, and to facilitate the transactions with the company. Www.military-spareparts.com does not distribute to any other organization or partner that is not connected to www.military-spareparts.com, e-mail addresses, or any other information related to its users and customers, but only to direct partners in the process of order execution.
Information collection
Www.military-spareparts.com designed its website so that its users will be able to visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only if they want to order a product(s), subscribe to our website and/or send an email to [email protected]
Use of information
Www.military-spareparts.com collects four types of information about users: (1) data the user gives us when registering as a customer, (2) data the user gives us for the execution of his order from www.military-spareparts.com, (3) data the user gives us in order to participate in competitions that take place from time to time, (4) data that the user gives us for telephone and internet service activations, (5) data the user gives us when connected via another platform (ios, android, Facebook, Google). When completing any order form on our website, you will be asked to give your full name, address, postal code of your area, your e-mail address, your telephone number, credit card details, and method of payment for the order. In addition, you may be asked for more specific information, such as data for the shipping – delivery of an order, billing information or details about your request. Www.military-spareparts.com uses the information you provide to us during the online submission of the form in order to communicate with you about (i) delivery of the order at your location (ii) to confirm and identify the customer in every necessary case, (iii) for new or alternative products offered by www.military-spareparts.com, (iv) special offers from www.military-spareparts.com, (v) activation of a telephone or internet service, (vi) receiving gifts after a competition ballot. You have the option to choose whether or not you wish to receive such communications from www.military-spareparts.com by sending your request via e-mail to [email protected]
Access to information
Every order processing requires the collection of personal information, for the delivery or the booking of an order. Moreover, the use of a credit card, for the debit of which supporting identification documents of the legal beholder is required only the first time and is protected in every case. Any supporting documentation and document certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the responsible department of www.military-spareparts.com. The provision of your personal data from your behalf means that you consent this data to be used by employees of www.military-partsparts.com for the reasons outlined above. Www.military-spareparts.com demands from its employees and the people responsible for the maintenance of its website to provide its users-clients with the security level mentioned in this Statement for the Protection of Personal Data. In no other case, www.military-spareparts.com can share your personal information with others without your prior consent, unless this is required by the law. Please be aware that under certain conditions permitted or required by law or court decision, the collection, use, and disclosure of your personal data that have been collected online without your prior consent (for example, in case of a court decision).
Use of Personal Data
We will use your personal data for the purposes outlined above. We do not further collect or process other types of personal data than what is necessary to fulfill the respective purpose. We will use the personal data only as defined in this Privacy Policy unless you have specifically given your consent to another use of your personal information. If we intend to use your personal data that we are processing with your consent, for purposes other than those disclosed in this consent, we will notify you in advance and, in case this process is based on your consent, we will use your personal data for a different purpose only with your permission.
Use of customer data for advertising purposes
In order to constantly improve and enhance our services, we may send you marketing messages via e-mail related to our business and which may be of interest to you. You have the option to select the kind of communication you wish to receive at any time by updating your e-mail preferences. You can also unsubscribe at any time. The sending of sms to the mobile phone number that you have given us during your order aims to inform you about the progress of your order. You can select through the account you have created on our website whether or not you wish to receive advertising/promotional material via SMS.
Consent
We will not use your data for advertising purposes unless you have given your prior explicit and free consent. - However, for current customers, we may use the email address we have received from you within our existing customer relationship in order to provide you with marketing material related to similar products or services that you have previously requested, used, or perhaps interest you. You can, however, oppose to this use at the time of collection and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions within the email you receive.
Legal obligations and legal defense
We may need to use and maintain personal data for legal and compliance purposes, like preventing, detecting, or investigating a crime, loss prevention, fraud or any other misuse of our services and computer systems. We may also use your personal data for internal and external audit requirements, information security purposes or for the protection or exercise of our rights, for privacy, security, the property of ours or of other people.
Use of Homepage www.military-spareparts.com
This privacy policy also applies for the use of our website www.military-spareparts.com ("Website"), with the following mechanisms and features regarding confidentiality.
Cookies
Www.military-spareparts.com can use cookies as part of the facilitation and service operation through its website. Cookies are small text files that are sent and stored on the user's computer, allowing websites such as www.military-spareparts.com to function freely and without any technical abnormalities, collect multiple options of the user, recognize frequent users, making their access to it easier as well as for data collection to improve the content of the website. Cookies do not cause damage to the users' computers or to files stored on them. We use cookies to provide you with information and to process orders, but also they allow us to present you advertising and educational content relevant to your interests and needs. You have to bear in mind that cookies are absolutely necessary for the proper function of www.military-spareparts.com website.
Third-party suppliers, including Google, may display the Company’s ads on websites, use cookies to update, optimize, and display ads based on a previous visit of the user to www.military-spareparts.com website.
Www.military-spareparts.com may also make use of the cookies from your previous visit to its website for repetitive marketing. You may select to be excluded from such use of cookies by Google by clicking here ( εδώ ). You can also set your browser (chrome, Firefox edge, etc) to notify you each time before a cookie is received and it will be your decision whether you receive it or discard it. In this case, keep in mind that you may not be able to take full advantage of it.
Www.military-spareparts.com can use Google Analytics features for display ads (e.g., repetitive marketing, Google Display Network display reports, etc.).
Using Ad Settings ( Ρυθμίσεις διαφημίσεων ), visitors can be excluded from Google Analytics for display ads and also adjust Google Display Network ads. Here are the available Google Analytics excluding options for the web.
Www.military-spareparts.com complies with the Google AdWords Interest-Based Advertising Policy ( Πολιτική διαφημίσεων βάσει ενδιαφέροντος ) and restrictions for sensitive categories ( ευαίσθητες κατηγορίες ), and: Www.military-spareparts.com and third-party suppliers, including Google, together use a cookie (such as the Google Analytics cookie) to update, optimize, and display ads, in accordance with the previous visits of the user to its website, in order to run reports on how www.military-spareparts.com ads appear, other uses of advertising services, interactions with these ad displays, and advertising services related to visits to www.military-spareparts.com. Www.military-spareparts.com may use the data from Google's interest-based advertising or data from a common third-party (such as age, gender, and interests) with Google Analytics.
We reserve the right to change this cookie policy at any time. Any changes to this Cookies policy will apply once the revised Cookies policy is available on our website. Third-party advertisers and other businesses we partner with may use their own Cookies to collect information regarding your activities on our website. We do not control those cookies.
Transfer of Businesses
With respect to any reorganization, restructuring, merge or sale or other transfer of assets (joint "Transfer of Businesses"), we will transfer data, including personal data, to a reasonable extent and in the way that is necessary for the Transfer of Businesses, and provided that the recipient agrees to respect your personal data in a way that is consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and we will inform the affected individuals before the personal data are subject to a different privacy policy.
Process of children’s personal data
The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given in accordance with applicable local law. If we realize that a child's personal data was collected by mistake, we will delete this data without undue delay.
Correction, modification or deletion of information
Www.military-spareparts.com allows its users to correct, change, supplement, or delete data and information submitted to www.military-spareparts.com. If you choose to delete information, www.military-spareparts.com will act accordingly to delete this information from its files directly. For user protection and safety, www.military-spareparts.com will try to make sure that the person making the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems about the operation of the website or to make any inquiries, contact www.military-spareparts.com via www.military-spareparts.com or via e-mail to [email protected] The change or correction of your personal data can also be made via the registration page of www.military-spareparts.com. Please bear in mind that we will do our utmost to protect your personal data, but the protection of your password on our website also depends on you.
Transaction Safety
Www.military-spareparts.com is committed to ensuring the security and integrity of the data it collects about the users of its website. Www.military-spareparts.com has adopted procedures that protect the personal data that users submit to its website or provide to it by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to certify that these items are accurate and are used correctly. Your connection to this is secure because it uses Secure Socket Layer (SSL) technology. The SSL technology is based on a keycode for encrypting data before sending it over (SSL) connection. The security control between the data and the Server is based on the unique key code ensuring communication in full. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari browsers support the SSL protocol and recommend their use for the connection to the e-shop.gr website.
We implement the appropriate level of security and we have therefore implemented reasonable physical, electronic and administrative procedures to safeguard the data we collect from an accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or are in any other way object for processing. Our information security policies are closely aligned with the widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to our personnel or direct associates of the Company who are required to have such information for the servicing of orders. In the event of a violation of data containing personal data, the Company will abide by the applicable law on the notification of the violation.
Your Legal Rights
As a data subject, you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and deal sufficiently with your concerns.
The following list contains information about your legal rights that emerge under the current data protection laws:
• Right to withdraw consent: Where the processing of personal character data is based on your consent, you can withdraw this consent at any time.
• The Right of Correction: You can ask us to correct the personal data that concern you. We make reasonable efforts to keep your personal data in our possession or control and they are used on a continuous basis, accurate, complete, current and related, based on the latest information we have in our disposal. You also have the ability to check and correct your personal information when entering your personal account at www.military-spareparts.com
• The Right of Restriction: You can ask us to restrict the processing of your personal data if
- You question the accuracy of your personal data for the period we will need to verify the accuracy, - Processing is illegal and you request the restriction of the processing instead of the deletion of your personal data, - We no longer need your personal data, but you need them to support, exercise or defend legal claims, or - You object to processing for the period we verify whether our legitimate interests override yours.
• The Right of Access: You can request information about personal data we keep about you, including information about the categories of personal character data we have in our possession or under our control, for what purpose they are used, where they were collected from, in case they were not collected directly from you, and with whom they have been shared with, case-by-case. You can receive from us, free of charge, a copy of the personal data we keep about you. We reserve the right to charge a reasonable fee for any further copies that you may request.
• Portability Rights: Upon your request, we will transfer your data to another authorized for processing, in any case, this is technically feasible, provided that the processing is based on your consent or it is necessary for the execution of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another authorized for processing, of your selection, directly.
• The Right to erasure: You can ask us to delete your personal data where – the personal data is no longer necessary in relation to the purposes for which it was collected or where an object of processing - you have the right to object to further processing of your personal data and you exercise this right - processing is based on your consent, you withdraw your consent and there is no other legal basis for processing - your personal data has been processed illegally unless this processing is necessary - to comply with a legal obligation that requires processing by us - in particular for legal obligations to perform a duty - to support, exercise or defend legal claims.
• The Right of Opposition: You may object -at any time- to the processing of your personal data due to your particular situation, provided that the processing is not based on your own consent but on our legitimate interest or on the legitimate interests of third parties. In this case, we will no longer process your personal data unless we can demonstrate overriding legal reasons and a superior interest in processing or supporting, exercising or defending legal claims. If you are opposed to the processing, please specify whether you wish the erasure of your personal data or the restriction of the processing from our part.
• The Right to Lodge a Complaint: In the case of a suspected violation of current legislation regarding privacy, you may file a complaint with the Data Protection Supervisory Authority in the country where you live or in the country where the alleged offense was committed.
Please note:
Time period: We will try to meet your request within 30 days. However, the deadline may be extended for specific reasons regarding the specific legal right or the complexity of your request.
Access Restriction: In some cases, we may not be in the position to provide access to all or some of your personal data based on legislation provisions. If we deny your request for access, we will inform you about the reason of this denial.
Non-recognition: In some cases, we may not be able to search your personal data due to the identification data you provide in your application. Two examples of personal data that we cannot search for when providing your name and email address, are: - data collected through browser cookies, - data collected from social network sites if you have posted a comment under a nickname not known to us.
In such cases, where we cannot track you as a data subject, we are not in a position to comply with your request to perform your legal rights as described in this article unless you provide us with additional information that allows your identification.
Exercise of your legal rights: In order to exercise your legal rights, please contact us in writing, via e-mail. You can also contact our Data Protection Officer directly at [email protected]
Keeping your Personal Data
In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be asked to store your personal data for a longer period of time due to legal provisions.
In addition, we will not delete all of your personal information if you have asked us not to communicate with you in the future. For this purpose, the Company maintains records that contain information about people who do not wish to be communicated with in the future (e.g., via group e-mails).
We categorize your requests as consent to the storage of your personal data for the purposes of maintaining that specific file unless you instruct us otherwise.
Please address your questions about data protection and possible requests for the exercise of your legal rights to the responsible for data control at [email protected]
Periodic changes
Www.military-spareparts.com is constantly expanding, updating and improving its website, and the products and services related to it, it will also be updating this policy. We recommend that you read this process at regular time periods in order to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Acceptance of Privacy policy procedures applied by www.military-spareparts.com
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.
Return Policy
The COMPANY supporting E-Commerce allows you, through the completion of the descriptions uploaded on its pages, to enjoy the privilege of direct contact with the products it offers via your computer screen quickly and easily.
Wishing to highlight the benefits of using the internet on our everyday purchases we provide the terms and conditions for the return of defective or non-defective products below.
Return of products due to a mistake on the delivery
In all cases in which the goods that are delivered are different from the ones actually sold, by kind or quantity or lack of anything which had been previously agreed in writing with the COMPANY, the customer returns the products for review and establishment of the mistake. In this case, the cost for the return of the products to the company as well as the cost of returning them back to the customer shall be borne by the COMPANY provided that the return policy proposed by the company is respected. Products must be repackaged well and in a safe way so that they will not be damaged during their return. The COMPANY selects the way of return or sends the courier it co-operates to receive the product from the customer.
Return of defective products
In case that the product is found to have a manufacturing defect, in the event that the company itself directly provides the guarantee of good operation, the following apply:
• The warranty is provided for a limited period of time as stated in the product's detailed specifications. After the end of this period either the repair or replacement of the products is possible with an extra charge upon a new agreement with the customer.
• The return of the product for it to be replaced should be made with all the documents accompanying the product (eg Delivery Note, Retail receipt, etc) and in its full packaging. In case the defect was discovered after the delivery and the packaging does not exist or if the packaging of the product was received by the courier at the time of delivery of the item, the packaging of the product is not required.
• The return of the products will be made by courier, or in any of the stores that the COMPANY keeps under the brand name Military - Spareparts in Greece. In the case of returns via courier, the customer is charged with the shipping cost to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product.
• After the return of the products, the defect mentioned by the customer is checked and afterwards, there is a communication with him so as to inform him about the results of the inspection.
• If the defect is acknowledged, the product will be repaired or replaced, otherwise, the transaction will be canceled in case that the product cannot be repaired within a reasonable period of time and the COMPANY cannot find any other product of equivalent or better characteristics or of equivalent value for replacement. In case the transaction is canceled, money refund of the original purchase is executed in the same way as the customer's initial payment to the COMPANY was made.
• In particular, in the case of payment with a credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any action provided in accordance with the contract it has concluded with the customer without any further responsibility of the COMPANY. Following this update, the COMPANY has no responsibility for the time and way of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up from the store" option, the money will be refunded to him, from any branch of COMPANY's network. In the case of a bank wire transfer, a corresponding bank wire transfer will be made from the COMPANY's accounts to the customer.
• In case that the products are returned damaged or incomplete, the E-shop bears the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, in whole or in part, offsetting his claim against the customer.
Return of products which are considered defective on arrival (DOA)
Refunds of products that are considered defective on arrival (DOA) will be accepted within seven (7) calendar days from the day they were delivered to the customer. At the same time, the product must not be damaged and bear all the original documents accompanying the product (eg Delivery note, Retail receipt, etc) and full packaging. In these cases, the following apply:
• The product is picked up and checked for the defect found by the CUSTOMER.
• Provided they have previously been received and checked by the COMPANY, the item will be replaced with a similar or a new one, or in case of unavailability, with another new product of the same quality and price, otherwise in the case that the customer does not wish it to be replaced, a refund of the original purchase money will be made to the customer. The refund will be executed in the same way that the customer's initial payment to the COMPANY was made.
• In particular, in the case of payment with a credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any action provided in accordance with the contract it has concluded with the customer without any further responsibility of the COMPANY. Following this update, the COMPANY has no responsibility for the time and way of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up from the store" option, the money will be refunded to him, from any branch of COMPANY's network. In the case of a bank wire transfer, a corresponding bank wire transfer will be made from the COMPANY's accounts to the customer.
• The shipping costs both for the return of the products to the COMPANY and for the return of the replaced product back to the CUSTOMER shall be borne by the COMPANY.
• In case that the products are returned damaged or incomplete, the E-shop bears the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, in whole or in part, offsetting his claim against the customer.
• In the case of air condition machines, a visit from a certified technician of the supplying company is necessary to have been previously made as well as a written certificate with a diagnosis for the damage of the appliance so that the product will be considered defective on arrival (DOA).
Return of non-defective products – The right of unjustified withdrawal from the Customer
The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days time from the date of the conclusion of the service contract (in the case of such a contract) or from the delivery (in the case of products) and in the case when there are many products in the same order, from the delivery date of the last one while when there is an obligation to deliver products at regular time periods, from the delivery of the first. Withdrawal is under the following conditions:
• This withdrawal is unjustifiable and without any charge, and if the item has already been delivered, the customer is obliged to return the product in exactly the same condition he received it, with all its parts, the accompanying documents and the packaging in excellent condition. The return of the item is accepted only if the purchaser has previously paid in full any expense borne by the company for the shipment of the item to him as well as the shipping costs for the return of the item.
• The withdrawal statement is filed in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it receives it.
• Following the withdrawal statement, the COMPANY is obliged to pay off the price it received the maximum within 14 days from the receipt of the products.
• Return shipping costs are not refunded in case that the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
• Money refund to the customer will be executed in the same way as the original collection was made. Specifically in the case of a credit card billing the following will apply: in the event that by the withdrawal and return of the product the COMPANY has received the amount from the Bank, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to any act based on the contract it has made with the customer. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up from store" option, the money will be refunded to him from the store where he received the product. In the case of bank wire transfer, the refund will also be made by bank transfer to the customer's same account.
• The customer is liable to compensate the company if he has made use of other than what is necessary to ascertain the nature, characteristics, and operation of the goods in the period of time up to the statement of withdrawal. The nature, characteristics, and operation of the goods should be ascertained on the basis of the information provided on the external packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and operate the product. The company is willing to inform the customer of any question he has about the nature and operation of the products by providing additional information material electronically or in other ways. In the case of the opening of the package or operating the products, their value is automatically reduced as the product is characterized as second-hand and the customer is obliged to compensate the company for the reduction of the value of the product. The reduction in the value from the opening of the packaging and consequently from the product's characterization as second-hand, is considered on a case-by-case basis and is determined by the company and is usually in the order of 20% -30%. The COMPANY is entitled to agree with the customer about its compensation and even by mutual offsetting.
• In case the withdrawal refers to the provision of services, the customer is obliged to pay an amount proportionate to the provided until the withdrawal statement.
• In the case that the products are returned damaged or incomplete, the E-shop bears the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, in whole or in part, offsetting his claim against the customer.
Exceptions from withdrawal
No withdrawal is applied in:
• Contracts of services after the full provision of a service in case the execution began with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully executed by the supplier
• Products which are not suitable for return, for reasons of health protection or for hygiene reasons, and which have been unsealed after delivery, like personal care items
• Contracts where the consumer has explicitly requested a special visit from the supplier in order to conduct emergency repairs or perform maintenance works. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts which have been compulsorily used during the execution of maintenance or repairs works, the right of withdrawal applies to such additional services or goods.
• The sale of sealed sound recordings or sealed video recordings or sealed computer software that has been unsealed after delivery.
• The supply of goods manufactured according to consumer specifications or clearly personalized
For further information, we are always at your disposal either via telephone: +302314019629 or via e-mail: [email protected]
