ENGINE GASKET SET OVERHAUL CJ2A/3A

Our company checks the status and authenticity of the spare parts before each order and also before shipment.

All products are placed on our page with photos and descriptions so that our customers know what they are buying and what they will receive. Many times, however, the photographs work as samples, so the products, packaging, and condition cannot always be the same.

Please have in mind that many of our spare parts that are in a new or nos condition may have marks or deteriorations due to the many years they have remained in stock without however affecting their functionality and use.

Our company has the right to open the closed packages in order to check the quality and the condition of the spare parts prior to shipment to the customer.

For the shipment of the products, our company cooperates with Elta Hellenic Post (ELTA) and TNT ( FedEx ) courier making it possible for our customers to track their shipment at all times with a tracking number.

The shipping of large products and vehicles can be achieved with other cooperating transfer companies. The customer can send his/her own transfer company of preference after a consensus.

Shipments of the orders are usually executed the next day in priority or at the end of each week.

Return Policy

The COMPANY supporting E-Commerce allows you, through the completion of the descriptions uploaded on its pages, to enjoy the privilege of direct contact with the products it offers via your computer screen quickly and easily.
Wishing to highlight the benefits of using the internet on our everyday purchases we provide the terms and conditions for the return of defective or non-defective products below.

Return of products due to a mistake on the delivery

In all cases in which the goods that are delivered are different from the ones actually sold, by kind or quantity or lack of anything which had been previously agreed in writing with the COMPANY, the customer returns the products for review and establishment of the mistake. In this case, the cost for the return of the products to the company as well as the cost of returning them back to the customer shall be borne by the COMPANY provided that the return policy proposed by the company is respected. Products must be repackaged well and in a safe way so that they will not be damaged during their return. The COMPANY selects the way of return or sends the courier it co-operates to receive the product from the customer.

Return of defective products

In case that the product is found to have a manufacturing defect, in the event that the company itself directly provides the guarantee of good operation, the following apply:
•    The warranty is provided for a limited period of time as stated in the product's detailed specifications. After the end of this period either the repair or replacement of the products is possible with an extra charge upon a new agreement with the customer.
•    The return of the product for it to be replaced should be made with all the documents accompanying the product (eg Delivery Note, Retail receipt, etc) and in its full packaging. In case the defect was discovered after the delivery and the packaging does not exist or if the packaging of the product was received by the courier at the time of delivery of the item, the packaging of the product is not required.
•    The return of the products will be made by courier, or in any of the stores that the COMPANY keeps under the brand name Military - Spareparts in Greece. In the case of returns via courier, the customer is charged with the shipping cost to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product.
•    After the return of the products, the defect mentioned by the customer is checked and afterwards, there is a communication with him so as to inform him about the results of the inspection.
•    If the defect is acknowledged, the product will be repaired or replaced, otherwise, the transaction will be canceled in case that the product cannot be repaired within a reasonable period of time and the COMPANY cannot find any other product of equivalent or better characteristics or of equivalent value for replacement. In case the transaction is canceled, money refund of the original purchase is executed in the same way as the customer's initial payment to the COMPANY was made.
•    In particular, in the case of payment with a credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any action provided in accordance with the contract it has concluded with the customer without any further responsibility of the COMPANY. Following this update, the COMPANY has no responsibility for the time and way of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up from the store" option, the money will be refunded to him, from any branch of COMPANY's network. In the case of a bank wire transfer, a corresponding bank wire transfer will be made from the COMPANY's accounts to the customer.
•    In case that the products are returned damaged or incomplete, the E-shop bears the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, in whole or in part, offsetting his claim against the customer.

Return of products which are considered defective on arrival (DOA)

Refunds of products that are considered defective on arrival (DOA) will be accepted within seven (7) calendar days from the day they were delivered to the customer. At the same time, the product must not be damaged and bear all the original documents accompanying the product (eg Delivery note, Retail receipt, etc) and full packaging. In these cases, the following apply:
•    The product is picked up and checked for the defect found by the CUSTOMER.
•    Provided they have previously been received and checked by the COMPANY, the item will be replaced with a similar or a new one, or in case of unavailability, with another new product of the same quality and price, otherwise in the case that the customer does not wish it to be replaced, a refund of the original purchase money will be made to the customer. The refund will be executed in the same way that the customer's initial payment to the COMPANY was made.
•    In particular, in the case of payment with a credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any action provided in accordance with the contract it has concluded with the customer without any further responsibility of the COMPANY. Following this update, the COMPANY has no responsibility for the time and way of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up from the store" option, the money will be refunded to him, from any branch of COMPANY's network. In the case of a bank wire transfer, a corresponding bank wire transfer will be made from the COMPANY's accounts to the customer.
•    The shipping costs both for the return of the products to the COMPANY and for the return of the replaced product back to the CUSTOMER shall be borne by the COMPANY.
•    In case that the products are returned damaged or incomplete, the E-shop bears the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, in whole or in part, offsetting his claim against the customer.
•    In the case of air condition machines, a visit from a certified technician of the supplying company is necessary to have been previously made as well as a written certificate with a diagnosis for the damage of the appliance so that the product will be considered defective on arrival (DOA).

Return of non-defective products – The right of unjustified withdrawal from the Customer 

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days time from the date of the conclusion of the service contract (in the case of such a contract) or from the delivery (in the case of products) and in the case when there are many products in the same order, from the delivery date of the last one while when there is an obligation to deliver products at regular time periods, from the delivery of the first. Withdrawal is under the following conditions:
•    This withdrawal is unjustifiable and without any charge, and if the item has already been delivered, the customer is obliged to return the product in exactly the same condition he received it, with all its parts, the accompanying documents and the packaging in excellent condition. The return of the item is accepted only if the purchaser has previously paid in full any expense borne by the company for the shipment of the item to him as well as the shipping costs for the return of the item.
•    The withdrawal statement is filed in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it receives it.
•    Following the withdrawal statement, the COMPANY is obliged to pay off the price it received the maximum within 14 days from the receipt of the products.
•    Return shipping costs are not refunded in case that the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
•    Money refund to the customer will be executed in the same way as the original collection was made. Specifically in the case of a credit card billing the following will apply: in the event that by the withdrawal and return of the product the COMPANY has received the amount from the Bank, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to any act based on the contract it has made with the customer. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up from store" option, the money will be refunded to him from the store where he received the product. In the case of bank wire transfer, the refund will also be made by bank transfer to the customer's same account.
•    The customer is liable to compensate the company if he has made use of other than what is necessary to ascertain the nature, characteristics, and operation of the goods in the period of time up to the statement of withdrawal. The nature, characteristics, and operation of the goods should be ascertained on the basis of the information provided on the external packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and operate the product. The company is willing to inform the customer of any question he has about the nature and operation of the products by providing additional information material electronically or in other ways. In the case of the opening of the package or operating the products, their value is automatically reduced as the product is characterized as second-hand and the customer is obliged to compensate the company for the reduction of the value of the product. The reduction in the value from the opening of the packaging and consequently from the product's characterization as second-hand, is considered on a case-by-case basis and is determined by the company and is usually in the order of 20% -30%. The COMPANY is entitled to agree with the customer about its compensation and even by mutual offsetting.
•    In case the withdrawal refers to the provision of services, the customer is obliged to pay an amount proportionate to the provided until the withdrawal statement.
•    In the case that the products are returned damaged or incomplete, the E-shop bears the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, in whole or in part, offsetting his claim against the customer.

Exceptions from withdrawal

No withdrawal is applied in:
•    Contracts of services after the full provision of a service in case the execution began with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully executed by the supplier
•    Products which are not suitable for return, for reasons of health protection or for hygiene reasons, and which have been unsealed after delivery, like personal care items
•    Contracts where the consumer has explicitly requested a special visit from the supplier in order to conduct emergency repairs or perform maintenance works. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts which have been compulsorily used during the execution of maintenance or repairs works, the right of withdrawal applies to such additional services or goods.
•    The sale of sealed sound recordings or sealed video recordings or sealed computer software that has been unsealed after delivery.
•    The supply of goods manufactured according to consumer specifications or clearly personalized.